Conneqt Business Solutions is a dynamic and forward-thinking organization dedicated to empowering businesses through innovative solutions. Our team is passionate about building strong relationships and delivering exceptional results. Join us and be part of a thriving and supportive environment where your skills and talents will flourish.
The Telesales Role
Connecting with Clients
As a Telesales Representative, you will be responsible for generating leads and building relationships with potential clients. You'll be the voice of Conneqt, actively promoting our services and solutions to businesses across various industries.
Understanding Business Needs
You will conduct insightful conversations to understand the unique challenges and requirements of each client. This will enable you to tailor our services to meet their specific needs and exceed their expectations.
Driving Sales and Growth
Your role is crucial in driving sales and contributing to the growth of our business. Through your efforts, you will be directly responsible for bringing new clients onboard and expanding Conneqt's reach in the market.
Benefits of working at Conneqt
Over 90% Banking Processes
Conneqt has extensive experience serving over 2500 customers in the BFSI sector.
Transition to New Roles
Start your career at Conneqt and explore opportunities across different sectors and functions.
Self-Development Programs
Expand your skills through our training programs in areas like people management, presentation, negotiation, and Six Sigma.
The Interview Process
1
Application
Start your journey by submitting your resume and cover letter through our online application portal.
2
Screening Interview
Based on your application, you will be invited for a brief screening interview with our HR team to discuss your qualifications and experience.
3
Psychometric Test
This test helps assess your personality traits, cognitive abilities, and suitability for the role. It's a standard part of our selection process to ensure a good fit for the team and the demands of the position.
4
Operations Interview
You will have a more in-depth interview with our operations team, where you'll be asked about your specific skills and how you can contribute to our team.
5
Decision & Offer
After all stages, we carefully evaluate your performance and provide you with a final decision. If selected, you'll receive a formal job offer.
Round 1: Screening Interview with HR
1
Introduction
We'll start with a brief introduction to Conneqt and the Telesales role. We want you to understand our company culture and the day-to-day activities involved.
2
Your Background
We'll delve into your career history, focusing on your relevant experience in sales, customer service, or related fields. We want to understand your past successes and your passion for this type of work.
3
Motivation & Goals
We're interested in your reasons for applying for the position at Conneqt. What inspires you to join our team? What are your career goals and how does this role align with them?
4
Questions for Us
We encourage you to ask any questions you have about Conneqt, the Telesales role, or the interview process. We want to ensure that you have a clear understanding of what to expect.
Round 2: Psychometric Test
What is a Psychometric Test?
A psychometric test is a standardized assessment designed to evaluate your personality traits, cognitive abilities, and suitability for a particular role. It's a common practice in recruitment to ensure a good fit between the candidate and the demands of the job.
What to Expect
The test will typically cover areas like problem-solving, decision-making, communication skills, and personality traits. It's a multiple-choice format, with a time limit for each section. Don't worry about getting every answer right; just answer to the best of your ability and be honest with your responses.
Why It Matters
The results of the psychometric test help us understand your strengths and areas for development. This information is used in conjunction with other assessments to make informed decisions about your suitability for the Telesales role.
Round 3: Operations Interview
1
Understanding Sales Processes
We'll assess your knowledge of sales processes, including lead generation, qualifying prospects, building rapport, overcoming objections, and closing deals.
2
Client Communication & Negotiation
We'll evaluate your communication skills, ability to build rapport with clients, and your ability to handle challenging conversations and negotiate effectively.
3
Problem-Solving & Adaptability
We'll assess your ability to solve problems, think on your feet, and adapt to changing situations. This is crucial for success in a dynamic sales environment.
4
Teamwork & Collaboration
We'll discuss your experience in working within a team, collaborating with colleagues, and supporting each other's success. Teamwork is vital for achieving our goals at Conneqt.
Sample Interview Questions
Tell me about yourself?
Sample Answer: I am a passionate and driven individual with a strong background in customer service and sales. I thrive in fast-paced environments and enjoy the challenge of building rapport with customers, understanding their needs, and helping them find the right solutions. My long-term goal is to develop my sales expertise and potentially move into a leadership role where I can mentor and coach others. I'm excited about the opportunity to join the Telesales team at Conneqt and contribute to the company's success.
Are you okay doing a target based job?
Sample Answer: Yes, I am very comfortable working in a target-based sales role. I am highly motivated by goals and enjoy the challenge of meeting and exceeding sales targets. I have a proven track record of consistently achieving my objectives, even in the face of rejection or setbacks. I thrive on the sense of accomplishment that comes with delivering results, and I am confident in my ability to contribute to the team's overall success.
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Tell me about a time you had to overcome a challenge in a sales or customer service setting.
Sample Answer: During my internship, I had a customer who was very unhappy with our product and demanded a refund. I listened patiently, acknowledged their frustration, and suggested alternative solutions that addressed their concerns. After some negotiation, I was able to find a compromise that satisfied the customer and retained their business.
How would you handle a difficult customer who is expressing frustration or dissatisfaction?
Sample Answer: I would start by actively listening to the customer's concerns, validating their feelings, and apologizing for their negative experience. Then, I would propose solutions that address the root cause of the issue, while maintaining a calm and professional demeanor. My goal would be to de-escalate the situation and find a mutually agreeable resolution.
How do you stay motivated and driven in a sales role, especially when facing rejections?
Sample Answer: I maintain a positive mindset by celebrating small wins, even in the face of rejection. I also find inspiration in the success stories of my colleagues and the overall mission of the company. When I encounter a setback, I take time to reflect on what I can learn from the experience and how I can improve my approach for the next opportunity.
What are your strengths and weaknesses in terms of sales and communication?
Sample Answer: One of my key strengths is my ability to build rapport quickly with customers. I'm a strong listener and I'm able to tailor my communication style to connect with different personalities. A weakness I'm working on is being more assertive in overcoming objections - sometimes I'm too eager to please and I need to strike a better balance between being accommodating and standing firm on the value I can provide.
Why are you interested in a Telesales role, and what are your long-term career goals?
Sample Answer: I'm drawn to the Telesales role because I thrive in fast-paced, customer-facing environments. I enjoy the challenge of quickly building rapport, understanding customer needs, and closing deals. In the long term, my goal is to develop my sales expertise and potentially move into a sales management or leadership position where I can mentor and coach others. I see this role as an excellent stepping stone to achieve those career aspirations.
What are your expectations for your first 3 months in this role?
Sample Answer: In my first 3 months, my key goals would be to thoroughly learn the company's products and services, undergo comprehensive sales training, and start building a pipeline of qualified leads. I also hope to shadow experienced team members to observe best practices and learn the systems and processes. My aim would be to become a productive and valuable contributor to the sales team as quickly as possible.
How do you handle stress and prioritize tasks effectively in a fast-paced environment?
Sample Answer: I thrive in fast-paced environments by staying organized and maintaining a calm, focused mindset. I use productivity tools like Trello and Pomodoro technique to prioritize my tasks and stay on top of deadlines. When I start feeling overwhelmed, I take short breaks to recharge and refocus. I also make sure to communicate openly with my manager and team to get support when needed.
How do you prioritize your tasks and manage your time effectively to meet deadlines?
Sample Answer: I start each day by reviewing my calendar and to-do list, then I categorize tasks by priority and deadline. I typically tackle the most important or time-sensitive items first, while scheduling time for follow-ups, prospecting, and administrative work. I also block off chunks of focused, uninterrupted time to maximize my productivity. If I start to fall behind, I'm not afraid to reprioritize, delegate where possible, and communicate proactively with stakeholders.